3.1 Trust, Verifications & Reviews
The Ajar Platform is based on trust between all parties involved. We aim to provide a maximum of positive experiences for Guests and Hosts alike, for the betterment of Lebanon across all regions. To ensure the safety and security of our community, we require you to submit verification documents such as a valid ID or passport. To increase the level of trust on our platform, Guests and Hosts can rate and review each other after check-out. Honest, constructive, respectful, and accurate reviews are highly encouraged. Ajar reserves the right to alter or remove ratings and reviews that can be offensive to either party. Due to the nature of ratings and reviews, we have limited capacity to verify their accuracy; yet we will actively work to minimize incorrect or misleading information to the best of our abilities
3.2 Uploaded and Transmitted Content
3.3. Payment Terms & Fees Structure
Our service fees are split between Hosts and Guests to ensure fairness from all parties involved. As a matter of transparency, Hosts pay 3% of the subtotal price when opting for wire transfer as a payout method compared to 12% when choosing OMT transfer, whereas Guests pay up to 12% depending on their promotional packages, referrals, or rewards. Service fees are non-refundable unless explicitly mentioned by Ajar. We reserve the right to change the service fees at any time and will notify Users of any changes prior to their effective dates.
As a Guest, you acknowledge and agree that Ajar does not have access to your credit card or debit card information. Upon booking, you will be redirected to a secure webpage solely managed by Areeba or Tap Payments, through which Guest payments are processed.
As a Host, your preferred payment method will be taken into account when transferring your money for each booking reservation. You agree that Ajar may choose to transfer your money via other means than your preferred method in circumstances deemed necessary such as pandemics, transportation, and transactional issues. You agree to receive your reservation payouts on the 15th and/or 30th of each month, unless your payout amount is less than LBP 1.5 Mn, whereas Ajar can choose to bundle your payout amount with your next payout amount to optimize transactions. You also agree to receive payments in the currency paid by the Guest for each reservation, when applicable.
Hosts can choose to offer weekly and monthly discounts to Guests as they see fit. These discounts can directly be added when publishing a Lodging.
For long-term stays, where the Guest shall pay the Host on a monthly, yearly, bi-yearly or otherwise recurring form of payment(s), the Guest agrees to pay Ajar’s guest service fee amounting to one month of rent (or half a month of rent for rental less than 6 months) for that specific Lodging at the time and date the agreement between Guest and Host was completed. The Host also agrees to pay Ajar’s host service fee amounting to one month of rent (or half a month of rent for rental less than 6 months) for that specific Lodging at the time and date the contract between Guest and Host was signed. The host is responsible for creating and printing the long-term rental contract in accordance with applicable laws.
3.4. Ajar Safety Rules
You must follow these rules and must not help or induce others to break or circumvent these rules.
- You must follow these Terms while utilizing Ajar Platform.
- You must recognize and apply all of your legal obligations.
- You must remain ethical and trustworthy in all circumstances.
- You must remain respectful towards others at all times.
- You must neither scrap our website nor try to compromise it in any way possible.
- In the event of any threat to a person or property, you must instantly report to your local authorities prior to reporting to us in writing.
- You can share any story, suggestion, or concern with us! We will always listen to you.
- You must register an account to access and use many features of the Ajar Platform.
- You acknowledge that Ajar can choose to alter, modify or utilize Content as it deems appropriate to maintain the safety and security of its community or comply with Lebanese law.
- You must do everything that is in your power to keep your account secure and notify us if you believe your credentials have been compromised.
Ajar may alter these Terms and rules at any time. By using, accessing, or having an account on Ajar, you agree to these Terms. We encourage Users to frequently check this page for any changes to stay informed about the updates to these Terms. Ajar will notify you up to a month before the changes become effective. The last update date can be found at the bottom of these Terms.
3.5. Limitations, Termination and Suspension
These Terms are effective when you enter our website until either you or we terminate them. Ajar retains the rights to terminate or suspend any account that it deems characteristically or suspiciously inappropriate, false, corrupt, untrustworthy, fraudulent, criminal, or linked to any party with similar characteristics. Ajar can limit, terminate, or suspend any account that does not comply with its terms and policies. Whenever appropriate and deemed sufficiently convincing, Ajar may choose to revise its decision with regards to account limitation, termination, or suspension.
3.6. Resolving Complaints and Damage Claims
Whether you are a Guest or a Host, you agree that complaints and damage claims will be resolved through Arbitration only, unless otherwise deemed reasonable by Ajar. Ajar shall not be liable for any delay or failure to provide its services fully due to causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or diseases, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
Ajar works tirelessly to maintain the platform safe and secure - yet Ajar is not responsible or liable for the behavior or conduct of its Users, whether Guests, Hosts or their related parties. You acknowledge that you will use common sense to avoid risky, dangerous, or otherwise seemingly unfavorable situations whenever using the Ajar Platform. You acknowledge that you are aware of your responsibilities with regards to Ajar and its community, and can be liable for misconduct.
3.7. Non-Circumvention Agreement. By using the Ajar platform as a User in any way, shape or form possible, the User agrees to not circumvent Ajar nor any of its partners nor employees. The User accepts to settle the entirety of the amount due to Ajar. Guests should conduct all inquiries into and discussions about any Lodging published on the Ajar platform solely through Ajar or an Ajar authorized person. Should a User purchase or sell directly from or to another User without Ajar’s participation, or in any way interfere with Ajar’s right to a fee, all involved Users shall be liable to Ajar and it’s agents for such fee and any other damages including reasonable attorney’s fees and costs.
Ajar Platform may contain links to third-party websites, applications, services, or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Ajar is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.
Ajar Platform utilizes Google Maps/Earth mapping services, including Google Maps API(s). You are subject to the Google Maps/Google Earth Additional Terms of Service.
Ajar designs and implements its own referral, rewards, and promotional programs. We reserve the right to alter such programs whenever needed to preserve the operations of Ajar.